no77 Privacy Policy

no77 ("we", "us", "our") operates the online casino and sports betting platform available at no77.net (the "Platform"). We are committed to protecting the privacy and personal data of every player who uses our services, including users from Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan.

This Privacy Policy describes the types of personal information no77 collects, the purposes for which it is processed, the parties with whom it may be shared, and the measures we take to keep it secure. It also explains the rights available to you in relation to your personal data and how you can exercise those rights.

This Privacy Policy applies to all information collected through the no77 Platform, including via the website, mobile-optimised site, live chat, support communications, and any related services. It should be read alongside the no77 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

By registering an account on no77, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

For the purposes of applicable data protection legislation, no77 is the data controller responsible for the personal information collected and processed through the Platform. As data controller, no77 determines the purposes and means by which your personal data is processed.

no77 operates under an internationally recognised gaming licence. Our data processing practices are designed to meet the standards required by that licensing regime, as well as applicable international data protection principles including purpose limitation, data minimisation, storage limitation, and integrity and confidentiality.

Where no77 engages third-party service providers to process personal data on its behalf, those parties act as data processors and are contractually bound to process data only in accordance with no77's documented instructions and to maintain appropriate security measures.

no77 collects personal data from you in the following ways: directly when you register or interact with the Platform, automatically through your use of the Platform, and from third parties such as KYC verification and payment processing partners. The categories of data we collect include:

no77 does not collect any special categories of sensitive personal data (such as health data, biometric data for identification purposes, or data revealing political opinions or religious beliefs) except where strictly required by our responsible gaming obligations — for example, where a player self-discloses a gambling-related issue.

no77 processes your personal data only where a valid legal basis exists. The legal bases we rely upon are as follows:

• Contractual necessity: Processing required to open and manage your no77 Account, process PKR transactions, settle bets, and deliver the services you have requested.
• Legal obligation: Processing required to comply with our licensing conditions, anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and other applicable regulatory duties.
• Legitimate interests: Processing carried out to detect and prevent fraud, secure the Platform, conduct analytics to improve our services, and enforce our Terms & Conditions — provided such interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and non-essential cookies, where you have given us your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Where processing is based on consent, you will be given a clear and specific opt-in opportunity. Withdrawing consent will not affect your ability to continue using the no77 Platform for gaming and betting purposes.

no77 uses the personal data we collect for the following specific purposes:

• Account management: To register your no77 Account, verify your identity, and maintain accurate Account records.
• Payment processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency methods, and to maintain accurate financial records.
• KYC and age verification: To confirm that you meet the minimum age requirement of 21 years and to comply with our licensing obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited activities.
• Responsible gaming: To identify potentially problematic gambling behaviour, apply responsible gaming tools at your request, and comply with self-exclusion obligations.
• Customer support: To respond to your enquiries, resolve disputes, and process complaints through our 24/7 support team.
• Platform improvement: To analyse usage patterns, test new features, and improve the overall no77 experience for players across Pakistan.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications.
• Legal compliance: To fulfil our obligations under applicable gaming regulations, AML legislation, and any lawful requests from regulatory or law enforcement authorities.

no77 does not use your personal data for automated decision-making that produces significant legal effects without human review, except where such processing is required to comply with AML or fraud prevention obligations, in which case you retain the right to request human review of any such decision.

no77 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency processors receive the financial data necessary to execute your deposit and withdrawal transactions.
• KYC and identity verification providers: Third-party verification partners receive your identity documents and personal details solely for the purpose of age verification and identity confirmation as required by our licensing obligations.
• Fraud prevention and AML services: Specialist third-party providers may process technical and financial data to assist no77 in detecting and preventing fraud and money laundering.
• Gaming software providers: Game providers whose titles are available on the no77 Platform may receive anonymised or pseudonymised gameplay data for technical purposes such as game auditing and fairness certification.
• Regulatory and licensing authorities: no77 may be required to disclose personal data to its licensing authority, financial intelligence units, or other competent regulatory bodies in accordance with applicable law.
• Law enforcement: Where required by a lawful court order or equivalent legal process, no77 may disclose personal data to law enforcement agencies.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of no77's business, personal data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.

All third parties with whom no77 shares personal data are required by contract to implement appropriate technical and organisational security measures and to process data only for the purposes specified by no77.

no77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

• Account and KYC data: Retained for the lifetime of your no77 Account and for a minimum period of five (5) years following Account closure, in accordance with AML record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, in line with applicable financial regulations.
• Responsible gaming records: Self-exclusion and responsible gaming tool records are retained for a minimum of five (5) years to prevent re-registration during an active exclusion period.
• Communications and support records: Retained for two (2) years from the date of the last interaction, unless a longer period is required to resolve an ongoing dispute.
• Marketing preference records: Retained for as long as you hold a no77 Account or until you withdraw consent, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual. Where anonymisation is not technically feasible, data is securely destroyed in accordance with industry-standard data disposal practices.

no77 uses cookies and similar tracking technologies (such as pixel tags and local storage) on the Platform to enable core functionality, improve the player experience, and gather analytics. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged into your no77 Account and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without impairing your ability to use the Platform.
• Functional cookies: Remember your preferences such as language settings, last visited game categories, and display preferences to personalise your experience on subsequent visits.
• Analytics cookies: Help us understand how players interact with the no77 Platform by collecting aggregated, anonymised information about page visits, session durations, and feature usage. This data is used solely to improve the Platform.
• Marketing cookies: Used only where you have given explicit consent, to deliver relevant promotional content about no77 offers and features. You may withdraw this consent at any time.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the no77 Platform. For detailed guidance on managing cookies in your specific browser, refer to the browser's official help documentation.

no77 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, alteration, or disclosure.

• Encryption in transit: All data transmitted between your device and the no77 Platform is encrypted using 256-bit SSL/TLS protocols.
• Encryption at rest: Personal data and financial records stored on no77 servers are encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within no77's systems is restricted on a strict need-to-know basis. Internal systems require multi-factor authentication for authorised personnel.
• Regular security audits: no77 conducts regular security assessments and penetration testing to identify and remediate potential vulnerabilities in our infrastructure.
• Incident response: no77 maintains a documented data breach response procedure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant regulatory authority in accordance with applicable requirements.

Subject to applicable law and certain conditions, you have the following rights in relation to your personal data held by no77:

• Right of access: You may request a copy of the personal data that no77 holds about you, along with information about how it is processed.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. You can update many of your Account details directly through your no77 Account settings.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data. Note that this right is subject to our legal retention obligations — for example, we cannot delete transaction records during the mandatory retention period.
• Right to restriction of processing: In certain circumstances, you may request that no77 restricts the processing of your personal data, for example while a data accuracy dispute is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where no77 relies on legitimate interests as the legal basis, and where your particular circumstances justify an objection.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

To exercise any of the above rights, please contact the no77 support team via the 24/7 live chat function on the Platform or by email at [email protected]. no77 will respond to all verified data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, of which you will be notified.

As part of the no77 registration and KYC process, all players are required to provide verifiable proof of age. Where no77 has reasonable grounds to suspect that a Player may be under the age of 21, the Account will be suspended pending age verification. Any personal data inadvertently collected from a person subsequently confirmed to be under the age of 21 will be permanently deleted.

If you believe that no77 may have inadvertently collected personal data from a minor, please contact our support team immediately at [email protected] so that appropriate action can be taken without delay.

The no77 Platform may contain references to third-party services, such as payment processors or game providers. Where the no77 Platform links or redirects to a third-party website or service, please be aware that those third parties operate under their own privacy policies, which are entirely independent of this Privacy Policy.

no77 has no control over and accepts no responsibility for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of any third-party service before providing them with your personal data.

The inclusion of a reference to a third-party service on the no77 Platform does not constitute an endorsement of that service or its data handling practices by no77.

no77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most recent version of this Privacy Policy is always available on this page, and the "Last Updated" date at the top of this document will be revised accordingly.

Where changes are material — for example, where we introduce a new purpose for processing your personal data — no77 will endeavour to notify registered Players via the Platform or by email prior to the changes taking effect, and where required by law, will seek your renewed consent.

Your continued use of the no77 Platform following the publication of any revised Privacy Policy constitutes your acknowledgment of the updated policy. If you do not agree to the revised policy, you should cease using the Platform and contact support to request Account closure and data deletion where applicable.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way no77 handles your personal data, please reach out through the channels below. Our support team is available around the clock and will be happy to assist.

Please include your registered Account username and a clear description of your request so we can assist you as efficiently as possible. All data rights requests will be acknowledged within 72 hours and resolved within the statutory timeframe.